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Bryan D. Gold

Customer Service Professional

My name is Bryan Gold. With over 30 Years of customer service I consider myself a professional in calm, friendly and resolution driven customer service. I have exprerience with upset, angry customers looking for someone to listen to their issues and find reasonable resolutions. Customers with mobiility issues, senior citizens and people out of thier normal situations always receive the extra attention required to have complete satisfaction with my interactions.

Sharing my knowledge and teaching proactive resolutions is a skill I am proud of. With a great outgoing personality I make long time friends and associates easily. Honesty and inegrity are core values I hold dear in all of my interactions with people of different backgrounds and situations. Listening to people with empathy and understanding the issue along with probing questions have served me well in my time with customer service.


Profile

Age: 46
Address: #2-1322 Pheasant Lane, Victoria BC
Phone: +1 236 508 6900
Status: Available

Skills

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Customer Service, %
100
Real Time Analysis, %
80
Accident free Driving, %
100
Troubleshooting Technical Hardware Issues, %
80
Teamwork, %
100
Web Development, %
65

Experience

2020–present

BC Transit - Transit Operator

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2007–2020

Totem Towing - Tow Truck Operator

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2018–2019

Big Bus - Tour Guide, Shuttle Driver

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2007–2007

Bingo Esquimalt - Supervisor, Caller, Cashier, Floor sales

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2006–2007

West Corporation - Customer Service Representive / Real Time Analyst / Technical Support

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April 2002 to
October 2006
4 Years 6 Months

NCO Group - Real Time Analyst / Techincal Support / Customer Service Representative

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Foresight

Quality Customer Service

Complete Resolutions

Education

2001–2002

Information Technology and Applied Systems

Malaspina University - College

2000–2000

Applications Upgrade in Micro Computers

Malaspina University - College

1993

High School Graduation with Honors

Cowichan Senior Secondary

2012–2013

Internships in QA

University of California, Berkeley

2009–2013

Bachelor in Computer Science

London School of Economics and Political Science



Contact

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Phone
1.236.508.6900

Address
#2-1322 Pheasant Lane, Victoria BC